ORACLE 1Z0-1161-1 PASSING SCORE FEEDBACK & SAMPLE 1Z0-1161-1 TEST ONLINE

Oracle 1Z0-1161-1 Passing Score Feedback & Sample 1Z0-1161-1 Test Online

Oracle 1Z0-1161-1 Passing Score Feedback & Sample 1Z0-1161-1 Test Online

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Oracle 1Z0-1161-1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.
Topic 2
  • Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.
Topic 3
  • OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which metric is essential for a comprehensive evaluation of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

  • A. Resolve Time, which captures the efficiency of the resolution process.
  • B. Service Agent Response Time, which measures how quickly the service agent responds.
  • C. Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.
  • D. Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.

Answer: A

Explanation:
The Customer Contact to Resolution OMBP focuses on efficiently resolving customer issues. The essential metric for a comprehensive evaluation is Resolve Time, which captures the efficiency of the entire resolution process.
Scope: Measures the duration from contact initiation to issue closure, encompassing agent response, troubleshooting, and solution delivery.
Importance: Shorter resolve times indicate higher efficiency, directly impacting customer satisfaction and agent performance.
Option A (Response Time): Only measures initial contact, not full resolution.
Option C (Internal Rate): Focuses on internal issues, not customer-facing resolutions.
Option D (Inquiry Count): Reflects volume, not efficiency or quality.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," identifies Resolve Time as a core metric for this OMBP.


NEW QUESTION # 50
Which feature in Oracle Fusion Cloud SCM ensures that supply planning recommendations reflect the latest supplier information?

  • A. Implementing manual verification of supplier information before updating supply plans.
  • B. Using separate forecasting models for procurement and supply chain planning.
  • C. Real-time Supplier Collaboration.
  • D. Increasing reorder points in inventory management.

Answer: C

Explanation:
Oracle Fusion Cloud SCM optimizes supply planning by integrating supplier data. The feature that ensures recommendations reflect the latest supplier information is Real-time Supplier Collaboration.
Functionality: Enables direct, real-time communication with suppliers to share updates on capacity, lead times, and availability.
Impact: Supply plans dynamically adjust to current supplier conditions, improving accuracy and responsiveness.
Option B (Reorder Points): Adjusts inventory thresholds but doesn't incorporate supplier data.
Option C (Manual Verification): Inefficient and outdated compared to real-time integration.
Option D (Separate Models): Disjointed forecasting lacks supplier synchronization.
Oracle Fusion Cloud SCM documentation, like "Supply Chain Collaboration Guides," highlights this feature's role in planning.


NEW QUESTION # 51
Which feature in Oracle Fusion Cloud CX Marketing helps in predicting customer behavior?

  • A. Customer segmentation tools.
  • B. AI/ML-powered predictive analytics.
  • C. Real-time campaign tracking.
  • D. Social media integration.

Answer: B

Explanation:
Oracle Fusion Cloud CX Marketing leverages advanced tools to anticipate customer actions, with AI/ML-powered predictive analytics being the feature that helps predict customer behavior.
How It Works: Uses machine learning to analyze historical data (e.g., purchases, interactions) and predict future actions (e.g., likelihood to buy).
Impact: Enables targeted campaigns and personalized offers, improving marketing effectiveness.
Option A (Segmentation): Groups customers but doesn't predict behavior.
Option C (Social Media): Enhances engagement, not prediction.
Option D (Tracking): Monitors performance, not future behavior.
Oracle Fusion Cloud CX Marketing documentation, like "Oracle AI for Fusion Applications," emphasizes predictive analytics for this purpose.


NEW QUESTION # 52
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

  • A. To automate customer inquiries and reduce agent interaction.
  • B. To eliminate the need for customer support.
  • C. To focus on agent training without resolving customer issues.
  • D. To provide agents with real-time customer context and AI-powered tools.

Answer: D

Explanation:
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.


NEW QUESTION # 53
What is the primary purpose of the Production Order to Cost Update OMBP in Oracle Fusion Cloud SCM?

  • A. To provide accurate cost calculations for better decision-making.
  • B. To automate the production process without human supervision.
  • C. To enhance customer relationship management.
  • D. To ensure immediate financial benefits through real-time cost updates.

Answer: A

Explanation:
The Production Order to Cost Update OMBP (Operational Management Business Process) in Oracle Fusion Cloud SCM focuses on integrating production activities with cost tracking. Its primary purpose is to provide accurate cost calculations for better decision-making.
Functionality: This process captures costs (e.g., materials, labor, overhead) from production orders and updates them in the system, ensuring financial accuracy.
Impact: Accurate cost data supports strategic decisions, such as pricing, budgeting, and profitability analysis, by reflecting true production expenses.
Option A (Financial Benefits): While cost updates contribute to financial clarity, "immediate benefits" overstates the purpose; accuracy is the focus.
Option C (CRM): Unrelated to customer relationship management, which is a CX function.
Option D (Automation): Focuses on cost updates, not full production automation.
Oracle Fusion Cloud SCM documentation, such as "Cost Management Guides," emphasizes accurate cost tracking for decision-making in this OMBP.


NEW QUESTION # 54
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